Service Terms and Conditions

CANCELLATION POLICY
Cancellations must be made in writing to bookings@untouchedadventures.com and the following must be taken note of: Any cancellation made to an activity booking within 48 hours of the commencement of the activity for an individual is subject to the forfeit of 100% of the activity cost.
Any cancellation made to an activity booking outside of 48 hours of the commencement of the activity for an individual, a 100% refund or Gift voucher to make booking on later date. Refund is given via EFT to a South African Bank account, or via the means the original payment was made for international clients.
Group Bookings (bookings larger than 10pax, specially organized groups and team builders) require full payment no later than 7 Days prior to booking date. No group booking will be confirmed without full upfront payment.
Any cancellation made to a group activity booking within 3-7 Days of the commencement of the activity is subject to the forfeit of the 50% Deposit.
Any cancellation made to a group activity booking within 3 Days of the commencement of the activity is subject to the forfeit of Full (100%) Payment.

Should Untouched Adventures need to cancel an activity due to unforeseen and legitimate circumstances, Untouched Adventures retains the right to transfer the activity time and/or date or make refund in full.
Should there be any discrepancies with regards to payments, or should a refund be in order, this must be transacted and finalized within 30 days of activity date. Untouched Adventures reserves the right to issue Gift voucher/Activity Credit in replacement of a refund. All refunds are given via EFT to a South African Bank account, or via the means the original payment was made for international clients.
IN THE EVENT OF BAD WEATHER As safety is a priority, Untouched Adventures management reserves the right to cancel, postpone or change the activity for the safety of customers and staff in the event of unfavorable weather conditions, including but not limited to:
Strong Winds Large Swell Heavy Rainfall In the above mentioned unfavorable conditions, any Ocean Kayaking associated with the Kayak and Lilo trip will cause the activity to automatically change to the Hike, Kayak & Lilo trip at the discretion of Untouched Adventures management. Untouched Adventures will not be held liable for any additional costs incurred for the postponement of activities. This includes but is not limited to; travel expenses, accommodation, park conservation fees and levies.

Terms And Conditions

Detailed description of goods and/or services
Untouched Adventures is a business in the activity industry.
Return and Refunds policy
The provision of goods and services by Untouched Adventures is subject to availability. In cases of unavailability, Untouched Adventures will refund the client in full within 30 days.
Customer privacy policy
Untouched Adventures shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Untouched Adventures bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Untouched Adventures via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Untouched Adventures separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Untouched Adventures takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Untouched Adventures chooses as its domicile citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, enter your business address here .
Variation
Untouched Adventures may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Untouched Adventures. Based in South Africa trading as Untouched Adventures and with registration number 2010/099023/23
Please see below the link to show you where we are located.
https://youtu.be/4KkJRHX-mWQ?si=SruZyd63n3uM0KBU